Returns and Refund Policy
We hope you will be delighted with any orders you place with Tailored Occasions, however if for any reason you change your mind, and wish to return your goods, our products are covered by a 14 day guarantee. A return authorisation needs to be granted before returning any goods. This can be done by emailing us or using the Contact Us form, quoting your order number. You will be refunded the full costs of your goods only. Please do not return any goods, unless an authorisation has been provided.
Items must be received within 14 days from the dispatch date. All returns MUST be unused, in a re-saleable condition, and in their original packaging to obtain a refund. When sending returns, you are accountable for the parcel until it reaches us, we therefore highly recommend that you use recorded delivery. It is also your responsibility to cover the cost of returning the goods to us. The company does not refund the cost of returning products to us, or the original delivery charges in these circumstances. Your refund will be in the form of the original method of payment.
Faulty or incorrect goods received
If any of the products arrive faulty or an incorrect item has been sent, please contact us within 7 days. We will arrange to replace or refund the faulty or incorrect product. We may ask you to return faulty items to us, prior to a replacement being sent. Please ensure that a proof of postage has been obtained when returning the products back to us, and we will refund any reasonable postage charges you may occur. Please do not return any goods without contacting us first.
Any personalised items, or handmade items cannot be returned, unless they are found to be faulty. Customers ordering personalised items, including invitations must ensure that the details they provide to Tailored Occasions are correct. This covers: spellings, formatting, content and that space is left for any embellishments or ribbons you have chosen. Refunds will not be provided on the basis that personalisation is incorrect after it has been approved, unless it is our fault.
Refunds will be made within 28 days of us receiving the goods, in the form of the original payment method. The refund will include the cost of the original postage for delivery only if the goods sent were faulty or incorrect. In this case, we will also refund the cost of returning the items to Tailored Occasions.